Your stay with us
Our aim is to keep you and your whānau informed through your surgical procedure to ensure your peace of mind.
Compliments and complaints
It is important that we continuously improve and provide a quality experience for your best health outcomes. We therefore encourage you and your loved ones and carers to provide us with feedback at any time.
If we do not satisfactorily address your complaint you can contact a Nationwide Health and Disability Advocate on 0800 555 050 to discuss your complaint and the best way to resolve it, or go to the Advocacy Service website: www.advocacy.org.nz.
Kaweka Health has five private overnight bedrooms, each with its own ensuite, your own entertainment system (see below) and our wonderful team to help make your recovery as comfortable easy as possible. To make your stay comfortable, we encourage you to bring any special blankets, pillows or one or two small personal items with you.
You will be required to always wear an identification band, so that we can ensure you receive the correct and safest care we can provide.
Internet and telephones
Every bedroom has in-room entertainment, a telephone and complimentary access to the internet.
Interpreters and cultural support
Kaweka Health is committed to providing you and your whānau with access to interpreters and cultural support whenever you require it so that you can make your own decisions about your health care.
Patient bedside entertainment
The bedside entertainment services at Kaweka Health give patients access to several entertainment options including digital television and internet access. One of your healthcare team will explain how to use it once you have been admitted.
Kaweka Health is committed to protecting your privacy.
Please click here to see more.
The Health Information Privacy Code 2020 (Privacy Commissioner website) is a Code of Practice issued by the Privacy Commissioner under section 32 of the Privacy Act which gives extra protection to health information because of its sensitivity.
It covers all health agencies and protects all personal health information relating to an identifiable individual. The Ministry has a responsibility to ensure it complies with this Code in respect of all health information entrusted to it. Please visit https://privacy.org.nz/privacy-act-2020/codes-of-practice/hipc2020/ for more information.
The Health Information Governance Guidelines (HISO 10064:2017) gives health providers guidance on how to collect and share personal health information legally, securely, efficiently and effectively.
This helps ensure public confidence in data privacy and security is maintained and that the best possible treatment and care is delivered to all New Zealanders. More information can be found here: